e-store temporarily closed
PLEASE NOTE: We cannot fulfill any orders at this time; Please check back at a later date.
Our e-store is on a temporary hiatus. The rising cost of living and impact of inflation has taken a toll on operations. Considering the cost of materials, time spent creating made-to-order products, and attention to detail required for many personalized items, our current prices and fulfillment practices cannot remain the same. As such, I've been forced to reassess product costs and devise a sustainable, realistic solution to ensure I can continue to create well into the future.
If you have any questions or reasonable requests where time is not of the essence, please reach out. Otherwise, we ask for your patience and kindness as we reevaluate and restructure the e-store.
Sincerely,
Karen
________________________________________________
HAND CRAFTED & MADE IN THE USA. .
Please note that because all products are one-of-a-kind and hand-made, there may be slight variations in charms, beads, and paint from its photo. Please allow 2 weeks for item creation and shipping.
Our Shop
Karen Rossi Studios is the New England workshop of narrative artist/designer Karen Rossi. Highly regarded for her original metal sculptures, she also licenses her artwork and creates her whimsical characters of hobbies and professions, known as Fanciful Flights™.
Photo by Bruce Frisch
Shipping & Returns
Hand crafted and made in the USA. Please allow 2 weeks for item creation and shipping.
SHIPPING
Please call (860-292-8142) or email (info@karenrossi.com) with any questions or concerns about shipping.
Shipping
We ship most orders through USPS Priority Mail ground service throughout the United States.
Next Day or Express orders may be placed via 860-292-8142.
WE SHIP INTERNATIONALLY!
We can also ship internationally through DHL, however you will not be able to order directly through the web store. Please inquire via e-mail or phone for a shipping quote.
Delivery Time
Because items are hand-made, please allow 2 weeks for item creation and shipping. In stock merchandise typically is delivered to homes in 7-14 business days. We do our best to ship as quickly as possible, but shipping speed is based on several factors, including: your destination address, how quickly we can obtain, assemble, and create items for shipment, and whether all the items are in stock.
Tracking Your Package
If you have the tracking or delivery confirmation number, the tracking number can be entered directly with the carrier's website (usually USPS, sometimes UPS or FedEx). Please note: Your USPS tracking number will not work until we have delivered the order to USPS, and may take a day to have updated information after you recieve your shipment confirmation.
Returns
In the case of damages, merchandise may be returned within 30 days and we will credit your original purchase price less shipping. Returned merchandise must be sent in unopened or original condition, securely wrapped and postage pre-paid via U.S. Postal Service.
If you’ve received any damaged or inferior quality merchandise, you may return these items for replacement. Please make all claims within one week of receipt of goods. Returns may be subject to a 20% restocking fee. No cash refunds. Shipping fees are non-refundable as well as any service fees. No C.O.D. returns will be accepted. We do not credit for inbound or outbound shipping.
By submission of an order, you agree to all terms and conditions as outlined above.
**e-Store Temporarily Closed**
Ordering suspended until further notice.
The rising cost of living and impact of inflation has taken a toll on operations. Considering the cost of materials, time spent creating made-to-order products, and attention to detail required for many personalized items, our current prices and fulfillment practices cannot remain the same. As such, I've been forced to reassess product costs and devise a sustainable, realistic solution to ensure I can continue to create well into the future.
If you have questions/reasonable requests where time is not of the essence, please reach out.
Sincerely, Karen